General SMS Marketing Policy

Overview


Raptor Pest Control is dedicated to ensuring that all SMS marketing communications comply with applicable laws and regulations while providing valuable information to our customers. This policy outlines our commitment to responsible SMS marketing practices and sets clear expectations for our customers.

1. Compliance with Regulations


We adhere to all relevant laws and regulations governing SMS marketing, including but not limited to:

  • Telephone Consumer Protection Act (TCPA): We obtain prior express written consent from subscribers before sending promotional messages.
  • General Data Protection Regulation (GDPR): We respect the privacy rights of our subscribers and ensure that their data is handled in accordance with applicable data protection laws.

2. Obtaining Consent

Before sending any promotional SMS messages, we will:

  • Clearly inform subscribers about the nature of the messages they will receive.
  • Obtain explicit consent through opt-in mechanisms, such as website forms or SMS keywords.
  • Maintain records of consent to demonstrate compliance.

3. Message Content


Our SMS marketing messages will focus on the following content areas:

  • Promotional Offers: Special discounts, sales events, and exclusive deals.
  • Product Updates: Information on new products, features, or services.
  • Customer Notifications: Important updates related to orders, account status, or service changes.

4. Frequency of Messages


We aim to provide a balanced messaging experience, and subscribers can expect:

  • Up to 5 promotional messages per month.
  • Transactional messages as necessary (e.g., order confirmations, shipping notifications).
  • Informational messages sent as needed to keep customers informed.

5. Opt-Out Procedures


Subscribers have the right to opt out of receiving SMS messages at any time. To do so, they can:

  • Reply with "STOP" to any SMS communication.
  • Update their preferences via our website or mobile app.
  • Contact customer service for assistance with unsubscribing.

6. Data Protection and Privacy


We prioritize the protection of our subscribers' personal information. We ensure that:

  • All data collected for SMS marketing is stored securely.
  • Subscriber information is not shared with third parties without consent, except as required by law.

7. Policy Review and Updates


This policy will be reviewed regularly to ensure compliance with legal standards and industry best practices. Any updates will be communicated to our subscribers.

 

Version Modified Date Approved Date Approved By Reason/Comments
1 10/09/2025 10/09/2025 Jason Derrer Implementation
         
         
         
         
         

 

8. Contact Information


For questions or concerns regarding this General SMS Marketing Policy, or to manage your SMS subscriptions, please contact:

Raptor Pest Control 2222 Park PL Unit 2E Minden, NV 89423
Toll free: 888-838-7278 Office: 775-783-4059 Email: [email protected]

Agreement to Receive Text Messages
By providing your mobile number, you agree that Raptor Pest Control may send you periodic SMS or MMS messages containing but not limited to important information, updates, deals, and specials.

  • You will receive up to 5 messages per month.
  • You may unsubscribe at any time by texting the word STOP to the number contacting you. You may receive a subsequent message confirming your opt-out request.
  • Message and data rates may apply.
  • United States Participating Carriers Include AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular®, MetroPCS®, InterOp, Cellcom, C Spire Wireless, Cricket, Virgin Mobile and others.

 

  • You agree to notify us of any changes to your mobile number and update your account with us to reflect this change.
  • Data obtained from you in connection with this SMS service may include your cell phone number, your carrier’s name, and the date, time and content of your messages, as well as other information that you provide. We may use this information to contact you and to provide the services you request from us.
  • By subscribing or otherwise using the service, you acknowledge and agree that we will have the right to change and/or terminate the service at any time, with or without cause and/or advance notice.

If you have any questions, please contact Raptor Pest Control at 888-838-7278
Will I be charged for the text messages I receive?
Though Raptor Pest Control will never charge you for the text messages you receive, depending on your phone plan, you may see some charges from your mobile provider. Please reach out to your wireless provider if you have questions about your text or data plan.